The BEST 10 Ways To Keep The Staff & Team At Your Property Happy…. 😍

It’s crutial to the overall success of your property!

Building a great team doesn’t just happen overnight. Some of the most successful teams can come against obstacles. A brand new employee can find it difficult to join a high-performing team, if only because they fear they will not be accepted. We’ve come up with a few ways to help you build a great team! Let’s jump in:

1. Set specific goals for the team.

First, we’d recommend that you can look up S.M.A.R.T. goals. This will help you set goals and help you lay out a plan & motivation for them all to hit them. However, Employees with a clear sense of what the team is trying to accomplish and what success will look like have a much better chance at helping build a great team. They also need clarity of roles, good workflows, and sufficient resources. Good leadership is crucial. There’s no one right way to lead and manage, but the leadership must be authentic and a good match for the team. The leader must hold everyone accountable for what they’re achieving, how they go about it, the culture and the values of the team. You might not be in a position where you’re leading the entire team, but you can always gain knowledge to use later in the workplace.

2. On-board new team members carefully.

The successful introduction of a new team member can set them up for success. Clear information is essential so they know what to expect and they have the resources and information they need to hit the ground running. Positioning the team for the newcomer’s arrival and make sure that every department is prepared for on-boarding new employees. For example, it’s hard to implore back a good impression with a new team member if it takes weeks for his/her email address to even be set up. It’d be severely unfortunate for a new team member to complain to a resident that the internal systems aren’t up to par or are insufficient all because the existing team was unprepared for the new arrival.

3. Nip toxic behavior in the bud.

Dysfunctional teams, conflict, and toxic behavior are relatively common in the workplace. What’s important is to catch problems at an early stage and address conflict and bad behavior before it spirals out of control or becomes entrenched in the team’s culture. If residents catch wind of the office staff drama or disarray, that will only send the wrong message and potentially even turn them away from renewing their lease when the time comes. Residents expect the office to practice what they preach, so if you’re promoting a “relaxing, oasis-like home” then you need to deliver that by emitting positivity.

4. Don’t be afraid of different viewpoints.

Working in a diverse team makes people more likely to anticipate alternative viewpoints and work actively to solve complex problems. Group thinking is a real danger when everyone in the team is the same demographic, so if your team has a variety of ages, cultural backgrounds, professional experience, or other demographics, see this diversity as a strength instead of a weakness. Another idea is to include residents’ opinions by means of questionnaires, suggestion boxes, etc.

5. Set aside time.

Time is now a commodity that is highly valued. However, when you give a team your time, you show that you value them. Successful teams are built on great listening skills and it takes time to listen to others without interruption. This builds knowledge and encourages a culture of respect. If you’re in any way a leader within the team you’re on, consider calling a meeting where you can encourage, inspire, and uplift the team members around you. Perhaps a bi-monthly session where everyone comes together. However, you decide to carve out that time, make sure you have the capacity to implement it properly, or you’ll lose trust and damage your culture. Take them out of the office for team buildings, lunches, or just one on one time. It shows them you care!

6. Address the past and move on.

Make sure you’re not driving a narrative that supports negative behaviors within the business. If any sort of dysfunction is coming from events of the past, it’s prudent to have an honest discussion on how the past is now affecting the present culture. Make sure you address past issues directly, and work through the steps needed to reach a conclusion and end the old narrative. The team then needs to rebuild a new narrative that reflects the culture they wish to work on. Allow this experience to trickle into how you respond to resident’s issues.

7. Look beyond your own bias.

Too often terms such as “Baby Boomer” or “Millennial” come up, with numerous preconceived notions about a group of people. These narratives can evolve into generalized bias and create conflict and misunderstanding within teams. The key to a good working relationship is to help teams recognize their own bias and refocus on dealing with each team member, and ultimately residents, as an individual. No matter what generation you’re from, your story, your journey and your interpretation of the world are unique and add value to any team.

8. Deal with process, not content.

The processes within a business can make or break a strong team. If someone in your team raises their eyebrows, undermines others or speaks over people in meetings, then address it immediately. The content refers to what they’re saying – which is a separate issue to the process that employees are following to communicate appropriately within the workplace. All those little negative interactions can start to deteriorate a team over time, so make sure that you pull people up who aren’t following a proper process and being respectful of everyone within the team. This shows your team that it’s what you expect.

9. Lead by example

This sounds like an easy thing to do, right? But, you have to set the tone. You have to be the most positive and happy person in the room. Always be kind, always smile, and always be supportive. Keep any negative talk or nay saying to a minimum.

10. Show them you care

Last but not least. Show and tell your team that you care about them. If they know you care about them and you have their best interest at heart then they will care more about the overall goals and happiness of the property. This is something that has to be real, and cannot be faked. But, you are a caring person, or you wouldn’t be reading this article right now!

Well, we hope you enjoyed this article! If you have any other thoughts, please feel free to share them with us! Also, shameless plug, if you would like to see what AVA can do to help improve your overall property happiness then Request A DEMO Today!